Sales-related (pre-sales) - Q&A
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Do you offer educational discounts?
Do you offer educational discounts?
At the moment, Voxengo does not offer any educational discounts.
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Can I use a Voxengo product on more than one computer?
Can I use a Voxengo product on more than one computer?
Yes, you can install and use a Voxengo product on more than one computer as long as only a single person (you yourself or company's assigned employee) will be using it. Voxengo end-user licenses are "per user" licenses, and not "per computer" like operating system licenses usually are.
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What kind of payment methods do you accept?
What kind of payment methods do you accept?
Voxengo is using PayPal's payment processing services to sell software. You can also use credit/debit cards when paying via PayPal as a guest.
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I am interested in buying some of your plug-ins, but can't find the prices listed anywhere on your web site. What am I missing?
I am interested in buying some of your plug-ins, but can't find the prices listed anywhere on your web site. What am I missing?
The best way to know prices is to visit pages of the products you are interested in buying and add these products to the shopping cart. The reason we do not list prices for the products is due to discounts we give depending on order's sum.
You may find basic regular prices of all Voxengo products on this page: https://www.voxengo.com/orders/pricelist/
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I'm ready to buy your software. Is there a dealer of yours available in my country?
I'm ready to buy your software. Is there a dealer of yours available in my country?
Voxengo software is distributed via Internet only. You may purchase our software via the Voxengo web site.
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What is your update/upgrade policy and pricing?
What is your update/upgrade policy and pricing?
All relevant purchase, pricing and update/upgrade policy information is available at this location: https://www.voxengo.com/orders/
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If I purchase the 64-bit version of Voxengo software product do I also get access to a 32-bit version?
If I purchase the 64-bit version of Voxengo software product do I also get access to a 32-bit version?
Yes, you do. Moreover, you also get license to all multi-platform versions of this product: for both Windows and macOS. Also note that the preset files created by the software product are compatible between Windows and macOS, 32-bit and 64-bit versions.
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How can I pay for the products if I have no credit card, as credit cards are not so common in our country?
How can I pay for the products if I have no credit card, as credit cards are not so common in our country?
You may pay via PayPal in such case. Note that wire (bank) transfer payments are not available.
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Do you ship to my country?
Do you ship to my country?
Since Voxengo plug-ins are being sold on-line, there is no need for physical shipping as you can download purchased software right from the Voxengo web site.
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Do you offer phone support?
Do you offer phone support?
No, Voxengo provides on-line support only (e-mail, support tickets).
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I'm having a hard time understanding most concepts standing behind products you offer, user guides that come with your products leave me with more questions than answers. Can you help me?
I'm having a hard time understanding most concepts standing behind products you offer, user guides that come with your products leave me with more questions than answers. Can you help me?
Voxengo offers its products to industry professionals and private semi-professional users. Any user requires at least a basic understanding of professional audio recording and signal processing concepts to be able to use Voxengo products. It is out of the scope of business, to teach these basic concepts.
It can be suggested that you get various books on mixing and mastering, read topics in pro audio magazines about equalization and compression, sound recording, and sound processing basics, ask questions on Internet forums, or search the Internet for relevant information.
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How can I obtain an invoice for the order?
How can I obtain an invoice for the order?
You can obtain the invoice at the Shopping Cart history page after login.
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When I purchase a product do I get both Windows and Mac versions of this product (if they are available)?
When I purchase a product do I get both Windows and Mac versions of this product (if they are available)?
Yes, you do, you can authorize (enter key for) both Windows and macOS, 32-bit and 64-bit versions of the product with the same product key. Also note that the preset files created by the software product are compatible between Windows and macOS, 32-bit and 64-bit versions.
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