WE PROVIDE UNCONDITIONAL 30-DAY MONEY-BACK IF REQUESTED.
LICENSED PRODUCTS CAN BE USED ON SEVERAL COMPUTERS BY THE SAME USER.
LICENSE TRANSFERS TO ANOTHER USER ARE FREE (after 90 days of license owning, not applicable to Premium Memberships).
After you purchase (pay the license fee for) the product's end-user license you are given the right (license) to use that product, subject to the license agreement supplied with the product. You will be sent that product's product key which you have to enter to transform software product's demo version into a registered (licensed) version. Normally, you will receive your product key immediately after making the payment.
We do not send out any tangible materials like CDs, DVDs, printed manuals, or packages: all products are available as setup file downloads.
VERY IMPORTANT: If you are purchasing a second-hand license from e.g. Ebay sellers, make sure the seller initiated the license transfer via the Voxengo website. If unsure, always use the "Add Product Keys" function at the User Area to attach product keys received in plain text to your user account. "Not For Resale" (NFR) product keys cannot be sold.
We offer a free online user support. Minor product version updates are free up to the next major version change. This means that, for example, after buying version 1.2 you will receive all further minor version updates (e.g. 1.3, 1.4, etc.) for free, but the next major version (2.0) if it becomes available must be upgraded for a specified upgrade fee. We are not going to charge you an additional fee for minor updates and bug fixes - only major updates may require an upgrade fee to be paid.
VERY IMPORTANT: Please download the demo version of the software product and test it thoroughly before purchasing its license to be sure it satisfies you: there is no sense in purchasing the software product if its demo does not satisfy you. Demo versions of the products do not have major functional limitations, and so, if demo version is working for you then the purchased version will work, too (demo versions are only muting the output for a moment, no other limitations are imposed on demo versions).
Sampling products do not require product key entry. Sampling products have demo sound files available for evaluation. Please, audition them before purchasing.
2checkout (Avangate) acts as a payment processor for Voxengo. This is why the order payment procedure leads you from the Voxengo web site to the 2checkout payment processing web page where you can perform secure credit card or PayPal payment. Voxengo never gains access to customer credit card nor PayPal account details. We are doing business with 2checkout since 2006.
A note to EU customers: we do not charge VAT tax to European Union customers.