Sales-related (pre-sales) - Q&A

At the moment, Voxengo does not offer any educational discounts.

Yes, you can install and use a Voxengo product on more than one computer as long as only a single person (you yourself or company's assigned employee) will be using it.  Voxengo end-user licenses are "per user" licenses, and not "per computer" like operating system licenses usually are.

Voxengo is using PayPal's payment processing services to sell software.  You can also use credit/debit cards when paying via PayPal as a guest.

The best way to know prices is to visit pages of the products you are interested in buying and add these products to the shopping cart.  The reason we do not list prices for the products is due to discounts we give depending on order's sum.

You may find basic regular prices of all Voxengo products on this page: https://www.voxengo.com/orders/pricelist/

Voxengo offers unconditional refund during 30 days from the date of purchase.  To ask for a refund, please make a request via the Contacts page.  Please also mention a reason for a refund to allow Voxengo to improve the software and inform you better.

Voxengo software is distributed via Internet only, internationally.  You may purchase our software via the Voxengo web site.

All relevant purchase, pricing, and update/upgrade policy information is available at this location: https://www.voxengo.com/orders/

Yes, you do.  Moreover, you also get license to all multi-platform versions of this product: for both Windows and macOS.  Also note that the preset files created by the software product are compatible between Windows and macOS, 32-bit, and 64-bit versions.

You may pay via PayPal in such case.  Note that wire (bank) transfer payments are not available.

Since Voxengo plug-ins are being sold on-line, there is no need for physical shipping as you can download purchased software right from the Voxengo web site.

No, Voxengo provides on-line support only (e-mail, support tickets).

Voxengo offers its products to industry professionals and private semi-professional users.  Any user requires at least a basic understanding of professional audio recording and signal processing concepts to be able to use Voxengo products.  It is out of the scope of business, to teach these basic concepts.

It can be suggested that you get various books on mixing and mastering, read topics in pro audio magazines about equalization and compression, sound recording, and sound processing basics, ask questions on Internet forums, or search the Internet for relevant information.

Yes, you do, you can authorize (enter key for) both Windows and macOS, 32-bit and 64-bit versions of the product with the same product key.  Also note that the preset files created by the software product are compatible between Windows and macOS, 32-bit and 64-bit versions.

You can obtain the invoice at the Shopping Cart history page after login.