This may happen when key is entered manually due to mistyping. It is suggested that you use the copy&paste functions to enter the key so that no entry mistakes happen. Please do not be discouraged - according to our practice, a majority of customers do not experience this problem at all while few who had this problem reported to have fixed it sooner or later, at least after rebooting the computer.
First of all, you have to purchase plug-in's license if you did not already. This will give you a product key. You may enter this key via plug-in's Settings window to register/authorize the plug-in and remove the "Demo" label.
You have to purchase the end-user license for the product to obtain its key. If you have already purchased the end-user license for a Voxengo product, simply visit the User Area after logging in to access the product keys you have.
No, an active Internet connection is not required for authorization. You only need a product key - which is a string of letters and digits (e.g. VOXEPH3-1234-5678-1234-5678).
There is no difference between old and new computer authorization. You simply need to install the plug-in on the new computer and use your existing product key to authorize the plug-in. Please follow authorization/registration instructions presented at the User Area.
You will need to temporarily disable UAC for user accounts in Windows and then re-register the plug-ins. Please run the "Register" shortcuts with administrator rights - this can be done by right-clicking on the shortcut. If you still can't get plug-ins to become "registered" when loading them in your audio host application, you will need to run that application in "Windows XP" compatibility mode.
Most probably, this happens due to audio host application you are using and the way it interacts with this newer operating system. Windows Vista and Windows 7 are known for their change of policies regarding Windows Registry access: these "older" 32-bit Voxengo plug-ins use registry to store registration/authorization data. Unfortunately, there seems to be no way to fix this problem beside upgrading the plug-in. Newer 64-bit Voxengo plug-ins do not use registry to store authorization data. If you are an experienced user knowing how to operate the "regedit" tool, you may place the "RegName" and "RegNumber" items to the following registry path: Windows Vista 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Voxengo\<plug-in name> Windows 7: HKEY_CURRENT_USER\Software\Classes\VirtualStore\MACHINE\SOFTWARE\Wow6432Node\Voxengo\<plug-in name> This may fix the problem (as was reported by one of our users).
Latest multi-platform versions of Voxengo software titles store registration data in the standard preferences folder. On Windows systems the data files created by Voxengo audio plug-ins reside in the hidden “\Users\<UserName>\ Application Data\Voxengo\Audio Plug-Ins\” folder (on Windows systems prior to Vista the root folder is called the “\Documents and Settings\” instead of “Users”); on Mac OS X systems the data files reside in the “/Users/<UserName>/Library/Preferences/Voxengo/Audio Plug-Ins/” folder. You may safely remove, copy and replace these files. Previously released Windows-only plug-ins and applications store registration data in the Windows registry - this data gets removed when you uninstall the plug-in. Note that you do not need to remove any registration data in order to register plug-ins on another computer.
No, the keys are incompatible between major versions. You will need to upgrade a previous version key at the User Area.
Keys always have zeros in them, except the prefix part (e.g. VOXEPH3) where letter "O" is used.